Refund policy

Return & Refund Policy – Eoka

We want you to feel confident shopping with Eoka. Below you'll find everything you need to know about returns, cancellations, and refunds.

Right to Cancel (14 Days)

You have a 14-day right to cancel under applicable consumer protection laws, counted from the day you receive your item.

  • Notify us in writing at support@eoka.se before sending the item back.
  • The item must be unused, unopened, and in its original packaging.
  • We may deduct for diminished value if the product has been handled more than necessary.

30-Day Satisfaction Guarantee

In addition to your right to cancel, we offer a voluntary 30-day satisfaction guarantee. If you're not completely happy, you can return the product for a refund, provided that:

  • the product is unused and unopened in its unbroken original packaging (for hygiene reasons), and
  • the guarantee is used within 30 days of receiving your item.

In practice, the guarantee extends your cancellation window from 14 to 30 days.

Exceptions – Items That Cannot Be Returned

For hygiene and health reasons, the following cannot be returned once the seal has been broken:

  • Underwear and swimwear.
  • Headphones and other in-ear products.
  • Hygiene and grooming products.
  • Custom-made or personalized products.

How to Return an Item

  1. Email support@eoka.se with your name, order number, and the product in question.

  2. Wait for our approval and return instructions.

  3. Send the item with tracking to our return address in Sweden:

    Eoka AB Torpvägen 2 194 65 Upplands Väsby, Sweden

Returns sent without an approved notice, or that do not meet the conditions (unused, unopened, original packaging), may be sent back to you at your expense.

Refunds

  • Refunds are issued within 14 days of the date we receive your cancellation notice.
  • We may withhold the refund until we have received the item or proof that it has been shipped.
  • Refunds are issued to the same payment method used for the purchase, unless otherwise agreed.

Warranty Claims (Defective Items)

You have a 3-year period to make a warranty claim under applicable consumer protection legislation. A claim made within 2 months of discovering the defect is always considered made in time.

  • For an approved warranty claim, we first offer a repair or a replacement item.
  • If that isn't possible, we offer a price reduction or a refund.
  • For an approved warranty claim, reasonable shipping costs are reimbursed.

Imports and Returns

Items ship directly from suppliers outside the United States, and you are the importer of record for your purchase. Any import taxes or customs duties you paid on import into the United States are not refunded by Eoka when you return an item – such claims must be directed to U.S. Customs and Border Protection under their rules.

Contact

Questions about your return? Email support@eoka.se and we'll help you out.

Eoka AB • Business registration no. 559587-0162 • Blåportsgatan 2B, 371 56 Karlskrona